Code Of Ethics

Every MTAQ member will:

MTA Queensland Members' General Commitments:

• Treat customers fairly and honestly
• Conduct all business dealings with customers and fellow MTA-Q Members in a professional and ethical manner
• Make full and frank disclosure of written statements and terms to customers in legible plain English
• Present products for sale in a clean and customer friendly environment of a high standard
• Provide a firm quote or best estimate for products and services requested. If estimate is provided, follow-up with firm quote once costs are quantified and gain approval to proceed
• Contact customers in advance for any additional needed or recommended products or services
• Establish in advance payment preference via convenient and efficient choices for products or services to be invoiced
• Have an effective disputes handling process in the event of a customer complaint involving products or services provided

MTA-Q Members' Statutory Commitments:

• Abide by Government Regulations in respect to Statutory Laws and Warranties and guaranteed clear title for any vehicle offered for sale
• Abide by Australian Standards in respect to parts supplied and workmanship quality
• Abide by Industry Codes of Practice
• Abide by new Advertising "Clarity in Pricing" Act 2008 Regulations